Question 1

What happens after my order has been sent?

Accepted Answer

We will e-mail you with confirmation of your order and price information.

Question 2

Can I buy products  and pay by check?

Accepted Answer

We are not able to accept payment by checks drawn outside Israel.

Question 3

Which is the Card Number to use?

Accepted Answer

The card number is the long number in the centre of the plastic card. For most credit cards this is 16 digits long. American Express cards are 15 digits.

Question 4

Can I send my card details by any other means?

Accepted Answer

You can register your credit / debit card details by telephone (+972-2-6276569), or fax (+972-2-5402577).

Question 5

When is my Credit Card debited?

Accepted Answer

Your credit / debit card will only be charged at the time of dispatch of your order.

Question 6

What happens to postage charges if some of my order is immediately available and other books are delayed?

Accepted Answer

We will normally hold products until all the order is ready for shipment. If the delay is expected to be more than 7 days, we may despatch the products that are immediately available and send the others later providing it is to the same delivery address. In this case, we will charge the Shipping Cost together with the relevant Product Cost with the first shipment and only the Book Cost with the second or subsequent shipments.

Frequently asked questions

What happens after my order has been sent?

Can I buy products and pay by check?

Which is the Card Number to use?

Can I send my card details by any other means?

When is my Credit Card debited?

What happens to postage charges if some of my order is immediately available and other books are delayed?

Frequently Asked Questions