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  • What happens after my order has been sent?
    We will e-mail you with confirmation of your order and price information.
  • Can I send my card details by any other means?
    You can register your credit / debit card details by telephone (+972-2-6276569), or fax (+972-2-5402577).
  • What happens to postage charges if some of my order is immediately available and other books are delayed?
    We will normally hold products until all the order is ready for shipment. If the delay is expected to be more than 7 days, we may despatch the products that are immediately available and send the others later providing it is to the same delivery address. In this case, we will charge the Shipping Cost together with the relevant Product Cost with the first shipment and only the Book Cost with the second or subsequent shipments.
  • When is my Credit Card debited?
    Your credit / debit card will only be charged at the time of dispatch of your order.
  • Which is the Card Number to use?
    The card number is the long number in the centre of the plastic card. For most credit cards this is 16 digits long. American Express cards are 15 digits.
  • Can I buy products and pay by check?
    We are not able to accept payment by checks drawn outside Israel.
  • What happens if I have any special requirments?
    Just send us an email with the details and we will get back to you as soon as possible.
  • Are the shipments trackable?
    All our shipments can be tracked online. For the tracking number please contact us by email.
  • Are the shipments insured?
    All our shipments are fully insured, so that in the event of loss on route, or damage to your product, you are fully covered and will recieve a replacement item.
  • How do you ship my order?
    Our standard shipping method is by registered airmail, which arrives between 12 and 22 working days after your order. This is the optimum shipping method for packages up to 2 kilogram.
  • Can you expidite express delivery?
    We are able to ship using the EMS (express mail service) of the Israeli Post Office. This takes beween 4 and 8 working days. Please contact us after ordering to receive a full EMS price quote.
  • How do you ship if my order weighs more than 2 kilogram?
    We are always concerned in saving you money, and so will find the cheapest method to send you a large order. We will generally split the order in to a number of airmail packages.
  • Can you ship anywhere in the world?
    Yes! We are able to ship to any country in the world, except those countries who do not have diplomatic relations with Israel.
  • How is the shipping cost of my order calculated?
    The cost of your order is calculated by its weight. On selecting any item in the store our system will automatically select the appropriate shipping fee.
  • Important information
    Exceptionally heavy or bulk/large orders may incur additional shipping costs for which we will request your approval by email before shipment. ​ Estimated delivery times are dependant on availability
  • Terms of Sale
    The Temple Institute Store unconditionally guarantees all the products purchased from our site. If for any reason you are not completely satisfied with your purchase, you may return it to us in its original condition within 30 days of your order for a complete refund. You shall be responsible for the cost of returning goods except in cases of faulty or damaged goods. If the return is due to an error we have made, we will also refund the delivery charges. Unfortunately we are unable to refund used books. All returns should be sent to the following address: The Temple Institute Store POB 29183 Jerusalem 9129101 Israel To return goods, please ensure they are packaged securely and enclose a note quoting your name, address (credit cardholder and postage address if different) and email address and giving the reason for the return. Please contact us confirming this information so that we can commence processing the return. This returns policy does not affect your statutory rights.
  • Ring Sizes Chart
    The following chart can be used for your convenience when ordering any rings from our store. If you don't know your ring size you can figure it out in one of two ways: 1) Measure the inside diameter of a ring that you know fits your desired finger. Use a ruler, and try to measure the widest part of the ring. For the most accurate results we suggest measuring in millimeters. Find this number in the third (3rd) column from the left and find the corresponding measurement to the right under your country's system. or 2) Take a piece of string and starting with one end wrap it around your finger that you would like to wear the ring on. Where the string completes a circle around your finger mark it with a marker or hold it carefully with your fingers. Then measure with a ruler the length of the string from the end to your mark. Find that number in one of the first two columns on the left and find the corresponding measurement to the right under your country's system. Now you know your ring size! Remember, when ordering your rings to be sure to tell us your size in the "note to seller" box when you checkout. You can write down any size listed in the chart below, but be sure to tell us what column you used! If you have any difficulty finding your size, or if you size is not in our chart below, please contact us and we will be glad to help you.
Frequently Asked Questions
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